Questions, clearly answered

Feel certain before we make it personal.

Find clear guidance on names, birthstones, ordering, United States delivery, materials, care, changes, and returns.

10-15 daysEstimated making and delivery Free shippingFor United States orders Made to orderFrom the details you confirm
Engraved family name ring with four colored birthstones

Before it becomes yoursConfirm every name, stone, finish, and size.

Mother wearing a personalized family necklace during an everyday family moment
Clear choices before checkout. A personal story afterward.

Start with confidence

The important details should never feel hidden.

Every product page is designed to show what can be personalized, where names and stones appear, and what to review before the order is placed.

01

See the available arrangement

Understand the supported number of names, stones, or family members for that design.

02

Match each person carefully

Pair every name with the correct birth month and follow the requested order.

03

Review before placing the order

Check spelling, finish, size, and every personalization choice shown in the cart.

The answer library

Everything to know, organized by decision.

Browse all 29 answers or choose the topic that matches where you are in the order.

Decision 01

Before you order

How do I personalize and order a piece?

Choose a product, select the available finish and style options, enter each name and matching birth month in order, review every detail, then add the completed piece to your cart.

When are my personalization details confirmed?

The names, spelling, order, birthstone months, finish, size, and other choices shown in your cart and checkout are the details used to prepare the piece. Review them carefully before placing the order.

What happens after checkout?

Your submitted personalization is saved with the order. The confirmed details are reviewed, the piece is prepared to order, and tracking is provided when available after dispatch.

Will I receive a personal design proof?

The product images and personalization guide show the supported layout and where details appear. A separate digital proof is not promised, so the names, months, finish, size, and order confirmed at checkout must be reviewed carefully.

Where can I see the complete step-by-step process?

The How It Works guide remains available from the Shop introduction, product guidance, and footer whenever you want the expanded process.

Decision 02

Names, stones & sizing

What does each name and birthstone represent?

Each name can represent one person you love, while the birthstone marks that person's birth month. Together, the names and stones create a wearable portrait of your family.

How is Amorieva jewelry personalized?

Each product page shows the choices available for that design, including names, engraving, birthstone months, finish, size, format, or the number of loved ones represented.

How do I match a birthstone to a name?

Enter names in the requested order and select the corresponding birth month for each person. Product guidance shows where the engraving and stone will appear.

How many names or birthstones can I add?

The limit depends on the design. Every product page shows its supported range, from two-person pieces to family arrangements representing up to eight loved ones.

Can I use a short message instead of a name?

Some designs accept short engravings while others are built specifically around names. Follow the field label and character guidance shown on the product page.

Are there character or spelling limits?

Limits vary with the engraving area. Follow the field guidance on the product page, use the exact spelling and capitalization you want, and avoid unsupported symbols unless the field specifically allows them.

How do I choose a necklace, bracelet, or ring size?

Use the measurements and sizing guidance shown on the individual product page. Compare those dimensions with a piece you already wear or measure carefully before ordering a personalized size.

Are the colored stones natural gemstones?

Unless a product page states otherwise, birthstone accents are simulated stones or crystals selected to represent each month rather than certified natural gemstones.

Decision 03

Making & delivery

How long will my order take?

Our current estimate from order placement to delivery is approximately 10-15 days. Carrier delays, holidays, and remote destinations may extend this estimate.

Does the estimate include making and shipping?

Yes. The current 10-15 day estimate covers the expected time from order placement through making and delivery, although carrier delays, holidays, or remote destinations can add time.

Where does Amorieva currently ship?

Amorieva currently sells and ships only to United States addresses. Standard United States shipping is free.

Will tracking be provided?

Tracking is provided when available after the order has been prepared and handed to the carrier.

Can I change the delivery address?

Email us immediately with the order number and corrected address. An address cannot be changed after the order has been handed to the carrier, and rerouting is not guaranteed.

What if tracking is delayed or stops updating?

Allow the carrier time to refresh the scan, especially around weekends and holidays. If movement remains unusual, email us with the order number so the shipment can be reviewed.

Can I send the order directly to the recipient?

Yes. Enter the recipient's United States delivery address at checkout and make sure the address is complete. Packaging details vary by design, so contact us first if a specific presentation is important.

Decision 04

Materials & care

What materials are used?

Materials vary by design and are listed on each product page. The collection includes stainless steel, copper, mixed-metal construction, plated finishes, and simulated birthstone or crystal accents.

Will every finish age in the same way?

No. Plated and mixed-metal finishes can change with wear, moisture, skin chemistry, cosmetics, and storage. Follow the care guidance and review the material notes on the product page.

How should I care for my jewelry?

Keep it dry, avoid perfume and household chemicals, remove it before swimming or showering, and wipe it gently with a soft cloth after wear.

How should I store a personalized piece?

Store it dry and separately from other jewelry in a soft pouch or lined compartment. Close chains before storage and avoid pressure on raised stones or engraved components.

Decision 05

Changes, returns & help

Can I change or cancel my order after placing it?

Contact us as quickly as possible. Once production begins, changes or cancellation may no longer be possible because the piece is being prepared from your confirmed details.

Can personalized jewelry be returned?

Personalized pieces are generally not eligible for change-of-mind returns. If an item arrives damaged or differs from your confirmed order details, contact us so the issue can be reviewed.

What if my order arrives damaged or incorrect?

Photograph the item and packaging, keep all materials, and email us promptly with your order details so we can review what happened.

What if tracking says delivered but I cannot find the package?

Check the delivery area, household members, neighbors, and any carrier notice first. If the package is still missing, contact the carrier and email us with your order number and tracking details.

What should I include when contacting customer care?

Include the product name and the detail you want to confirm. For an existing order, also include the order number, the checkout email address, and clear photographs when the issue concerns the item or packaging.

Still deciding?

Tell us about the piece you are creating.

Include the product name and the detail you want to confirm. If you have already ordered, include the order number too.

Email customer caredongsheng521521@gmail.com