Feel certain before we make it personal.

Choose a product and use only the personalization fields offered for that design. Depending on the item, these may be names, initials, an engraving, birthstone months, or photos. Select the available model, finish, or size, then review the details before adding the item to your cart.

Review your selected product options and the personalization submitted with the item before payment. For a photo item, also check the selected image, orientation, and crop. Do not assume an extra photo, stone, engraving surface, or additional person is included unless the listing explicitly offers it.

Your submitted personalization is saved with the order. The confirmed details are reviewed, the piece is prepared to order, and tracking is provided when available after dispatch.

The product images and personalization guide show the supported layout and where details appear. A separate digital proof is not promised, so the names, months, finish, size, and order confirmed at checkout must be reviewed carefully.

The How It Works guide remains available from the Shop introduction, product guidance, and footer whenever you want the expanded process.

Each name can represent one person you love, while the birthstone marks that person's birth month. Together, the names and stones create a wearable portrait of your family.

Personalization varies by design. The collection includes name and family-birthstone pieces, initial designs, engraved items, and photo keepsakes. These are different formats, not a promise that every product supports every type of customization.

For a design that explicitly offers paired names and birthstone months, enter the names in the requested order and select the corresponding month for each person. A birthstone field is not part of every Amorieva product.

There is no single limit for the entire collection. Check the range, included components, and price for the exact design and selected configuration. A message, photo, letter charm, or extra bead does not automatically count as another full name or birthstone.

No. Only a product that explicitly offers photo personalization and has an upload field accepts a photo. Where separate image fields are provided, review each side and crop separately. A sample photo in a gallery does not add photo customization to another design.

Some designs accept short engravings while others are built specifically around names. Follow the field label and character guidance shown on the product page.

Limits vary with the engraving area. Follow the field guidance on the product page, use the exact spelling and capitalization you want, and avoid unsupported symbols unless the field specifically allows them.

Use the measurements and sizing guidance shown on the individual product page. Compare those dimensions with a piece you already wear or measure carefully before ordering a personalized size.

Unless a product page states otherwise, birthstone accents are simulated stones or crystals selected to represent each month rather than certified natural gemstones.

Our current estimate from order placement to delivery is approximately 10-15 days. Carrier delays, holidays, and remote destinations may extend this estimate.

Yes. The current 10-15 day estimate covers the expected time from order placement through making and delivery, although carrier delays, holidays, or remote destinations can add time.

Amorieva currently sells and ships only to United States addresses. Standard United States shipping is free.

Tracking is provided when available after the order has been prepared and handed to the carrier.

Email us immediately with the order number and corrected address. An address cannot be changed after the order has been handed to the carrier, and rerouting is not guaranteed.

Allow the carrier time to refresh the scan, especially around weekends and holidays. If movement remains unusual, email us with the order number so the shipment can be reviewed.

Yes. Enter the recipient's United States delivery address at checkout and make sure the address is complete. Packaging details vary by design, so contact us first if a specific presentation is important.

Materials and components vary by design. Read the exact product listing rather than transferring the specifications of another item to it. Gold, silver, or rose-gold tone describes appearance; it is not a promise of solid gold, sterling silver, a natural gemstone, or waterproof performance.

No. Plated and mixed-metal finishes can change with wear, moisture, skin chemistry, cosmetics, and storage. Follow the care guidance and review the material notes on the product page.

Keep it dry, avoid perfume and household chemicals, remove it before swimming or showering, and wipe it gently with a soft cloth after wear.

Store it dry and separately from other jewelry in a soft pouch or lined compartment. Close chains before storage and avoid pressure on raised stones or engraved components.

Contact us as quickly as possible. Once production begins, changes or cancellation may no longer be possible because the piece is being prepared from your confirmed details.

Personalized pieces are generally not eligible for change-of-mind returns. If an item arrives damaged or differs from your confirmed order details, contact us so the issue can be reviewed.

Photograph the item and packaging, keep all materials, and email us promptly with your order details so we can review what happened.

Check the delivery area, household members, neighbors, and any carrier notice first. If the package is still missing, contact the carrier and email us with your order number and tracking details.

Include the product name and the detail you want to confirm. For an existing order, also include the order number, the checkout email address, and clear photographs when the issue concerns the item or packaging.